Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

Request a cancellation within: 6 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

At Centertwine we care about your privacy and under the new GDPR Law introduced in the EU on the 25th of May. We've taken steps to make sure your personal data is safe and secure. In line with the new law, we'd like to remind all EU members that we only keep your personal data for the length of time as is necessary for processing of orders and for our own tax records. You also have a right to any data we keep and that your inclusion in our group/page is voluntary and you can unsubscribe at any time. Your information is only shared with the immediate companies we need to in order to process your orders. We care about you and your personal data
and thank you for your continued support.

Frequently Asked Questions

Custom and personalized orders

Almost everything we make can be customized. Contact me to discuss what you would like.

How our flowers are made.

Each flower is handmade using coffee filter paper. Each petal is hand cut, painted and individually hung to dry so colors don't fade. Flowers are then assembled petal by petal, shaped and curled to create the perfect flower that will last a lifetime.

Legal imprint